Shipping policy

Delivery
Standard deliveries to UK addresses are handled by Royal Mail.

These are made within 1 to 3 working days from point of order.

Specific day delivery to UK addresses
We regret that we are unable to offer specific dated delivery to locations within the UK highlands and Islands, although we will always endeavour to ensure that your package reaches you in time for a special occasion, where it is possible to do so. Please contact us directly if you have any special requirements.

Deliveries to addresses outside the UK
These are made within 4 to 10 working days and all overseas post is handled by DHL. Subject to customs inspections and delays.

We make every effort to despatch items on time. If we are unable to deliver the items within your chosen arrival period, we will aim to contact you to discuss your options and despatch as soon as possible. If the items are not delivered within the time period we specify in the Confirmation Email, please contact us quoting the order reference contained in your Order Confirmation Email.

Delivery occurs when the items are delivered to the delivery address you specified when placing your order. At this point, responsibility for loss, breakage and damage passes to you. Should you specify at point of order that goods are left with a neighbour or safe place, this is done so at your own risk.

Despatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

BFPO
Delivery to BFPO addresses can incur delays by the armed forces prioritising essential supplies beyond our control.

Orders for Delivery Outside the United Kingdom
The products specified on this website are suitable and approved for use for customers within the United Kingdom (excluding Channel Islands and Isle of Man). Customers who choose to purchase items for usage and distribution to locations outside the United Kingdom do so at their own risk and have a personal responsibility regarding compliance with local laws.

Deliveries to the USA
For regulatory reasons, we are unable to take online orders for the delivery of alcohol-based products to mainland USA from the UK web store.

Large International Deliveries
For international delivery of 12 items or more, please contact info@brawbeardoils.com.

Customs Duties
If you order items for delivery outside the United Kingdom they may be subject to import duties and taxes. These are levied once the items reach the specified destination. You, the customer are responsible for any import duties incurred on your own purchases. Braw Beard Oils Ltd have no prior warning on whether these charges may be incurred or what value they may be.

Customs policies vary widely from country to country, so you should contact your local customs office for further information. Customs authorities may request personal information such as Social Security number when inspecting your parcel; failure to provide this information to Customs will result in the parcel being returned. In this instance we are unable to refund the cost of postage and packaging.

Please note that for items you order through our Website you are considered the importer and must comply with all laws and regulations of the country in which the items are to be delivered. Please note that cross-border deliveries are subject to opening and inspection by customs authorities. Braw Beard Oils Ltd. cannot guarantee that your goods will arrive in the same condition that they were dispatched should they be subject to inspection.